How
can I get help within the application?
To reach the help documentation
just press the F1 button when in a dialog box or tab window.
The help is local and describes what to do in a specified window
or dialog box. For more help or if you have questions, please contact
us through e-mail at support@samlogic.com.
What is the fastest way to "getting started"
with MultiMailer?
We strongly recommend you to
walk through the introduction guide that is automatically shown
the first time you run the program. The introduction guide can also
be initiated from the Help menu (Help - Introduction). You
can also take a look in the help overview (Help - Contents)
which describes the functions in the program in an easy way.
Is there any examples showing what you can do
with this program?
Yes, there are examples that
show different styles of e-mail messages that can be created or
send out with SamLogic MultiMailer. These example messages are reached
from the Help menu (Help - Open Examples).
What
kind of e-mail messages can SamLogic MultiMailer create?
You can create both HTML messages
and plain text messages with SamLogic MultiMailer. HTML enables
you to create letters with different fonts, colors, images, sound,
lists and tables etc.
Can I use MultiMailer together with programs
such as FrontPage and Dreamweaver?
Yes, you can make MultiMailer
co-operate with advanced HTML editors such as Microsoft FrontPage
or Macromedia Dreamweaver if you like to use one of these to design
your HTML messages. To create a connection between MultiMailer and
an external HTML editor, go to the Options menu and select
the Options menu item and open the External HTML editor
tab and specify a file path to the HTML editor.
How advanced HTML is MultiMailer able to handle?
MultiMailer is using the same
component as Internet Explorer as its core component so you can
use the latest HTML technology in your e-mail messages. But we don't
recommend to use the latest techniques in e-mail messages because
of the risk that the receiver's e-mail client will not support it.
But an advanced and professional HTML editor is able to produce
HTML code that is compatible with older e-mail programs.
How do I create "personal" e-mail letters?
By using field variables in MultiMailer
you can give your e-mail messages a personal touch. Every e-mail
messages that is send out will be unique and the receiver will feel
that the e-mail is only for him. He will not regard it as an ordinary
junk mail.
What is a "Field"?
In MultiMailer a field is a variable
which changes its value with every unique email sent. An example
of a field variable is [$First Name] and if you add "Hi [$First
Name]!" to your e-mail text, the program automatically replace [$First
Name] with the name given in your mailing-list and every receiver
will get a mail with an individual greeting, for example "Hi Mary!"
or "Hi Charles!".
Can I use several fields at the same time?
Yes, a mail can contain several
fields in which the content is picked from the database (mailing
list) within the program. Those fields could contain information
about names, addresses, customer numbers, earlier orders, individual
password and more. This way you let MultiMailer create and send
out unique messages to each person in the mailing list. You can
use fields both in the e-mail subject and in the body text.
Do I have to manually type in every e-mail
address that I want to block/exclude from a mailing?
No. Just select those e-mail
addresses in the mailing list that you want to block and then add
them to the Permanent Exclusion List by pressing the mouse right
button and then select the "Add E-mail Address to Exclusion List"
item in the local menu.
What is the difference between "permanent" and
"temporary" exclusion lists?
The Permanent Exclusion List
is used to permanently block mail addresses from getting e-mails
from you. For example users that have send an unsubscribe request
or in another way requested to be excluded from your mailing lists
can be included in this list. The Permanent Exclusion List is always
used when you do a mailing and can not be turned off.
The Temporary Exclusion List
is used to stop recipients from getting your letters temporarily.
For example, if you plan to repeat a circular but do not want to
include people who recently bought a product from you, you can use
this function. The Temporary Exclusion List is only used for the
current mailing and you must select a temporary exclusion file before
every mailing if you need to use one.
If the mailing delivery has stopped at a
specific e-mail address, do I have to resend everything again?
No, by selecting the Cancel
wait state - continue with next menu item in the Mailing
menu you can break a wait state if the mailing process seems to
have halted at a specific e-mail address. When you press this menu
item the mailing process will continue with the next e-mail address
in the mailing list.
You can also automate this process
by activating time-out handling in the program. This can be done
in the Options dialog box (the Time Settings tab).
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FAQ
- Usability and Functionality - General
