FAQ - Usability och Functionality
 

How can I get help within the application?

To reach the help documentation just press the F1 button when in a dialog box or tab window. The help is local and describes what to do in a specified window or dialog box. For more help or if you have questions, please contact us through mail at support@samlogic.com or phone +46 8 742 26 40


 What is the fastest way to "getting started" with MultiMailer?
We strongly recommend you to walk through the introduction guide that is automatically shown the first time you run the program. The introduction guide can also be initiated from the Help menu (Help - Introduction). You can also take a look in the help overview (Help - Contents) which describes the functions in the program in an easy way.


Is there any examples showing what you can do with this program?

Yes, there are examples that show different styles of e-mail messages that can be created or send out with SamLogic MultiMailer. These example messages are reached from the Help menu (Help - Open Examples).


What kind of e-mail messages can SamLogic MultiMailer create?
You can create both HTML messages and plain text messages with SamLogic MultiMailer. HTML enables you to create letters with different fonts, colors, images, sound, lists and tables etc. 


Can I use MultiMailer together with programs such as FrontPage and Dreamweaver?

Yes, you can make MultiMailer co-operate with advanced HTML editors such as Microsoft FrontPage or Macromedia Dreamweaver if you like to use one of these to design your HTML messages. To create a connection between MultiMailer and an external HTML editor, go to the Options menu and select the Options menu item and open the External HTML editor tab and specify a file path to the HTML editor.


How advanced HTML is MultiMailer able to handle?

MultiMailer is using the same component as Internet Explorer as its core component so you can use the latest HTML technology in your e-mail messages. But we don't recommend to use the latest techniques in e-mail messages because of the risk that the receiver's e-mail client will not support it. But an advanced and professional HTML editor is able to produce HTML code that is compatible with older e-mail programs.


 How do I create "personal" e-mail letters?

By using field variables in MultiMailer you can give your e-mail messages a personal touch. Every e-mail messages that is send out will be unique and the receiver will feel that the e-mail is only for him. He will not regard it as an ordinary junk mail.


What is a "Field"?
In MultiMailer a field is a variable which changes its value with every unique email sent. An example of a field variable is [$First Name] and if you add "Hi [$First Name]!" to your e-mail text, the program automatically replace [$First Name] with the name given in your mailing-list and every receiver will get a mail with an individual greeting, for example "Hi Mary!" or "Hi Charles!".


 Can you use several Fields at the same time?
Yes, a mail can contain several fields in which the content is picked from the database (mailing list) within the program. Those fields could contain information about names, addresses, customer numbers, earlier orders, individual password and more. This way you let MultiMailer create and send out unique messages to each person in the mailing list. You can use fields both in the e-mail subject and in the body text.


 Do you have to manually type in every e-mail address that you want to block/exclude from a mailing?

No. Just select those e-mail addresses in the mailing list that you want to block and then add them to the Permanent Exclusion List by pressing the mouse right button and then select the "Add E-mail Address to Exclusion List" item in the local menu.


 What is the difference between "permanent" and "temporary" exclusion lists?
The Permanent Exclusion List is used to permanently block mail addresses from getting e-mails from you. For example users that have send an unsubscribe request or in another way requested to be excluded from your mailing lists can be included in this list. The Permanent Exclusion List is always used when you do a mailing and can not be turned off.
  
 The Temporary Exclusion List is used to stop recipients from getting your letters temporarily. For example, if you plan to repeat a circular but do not want to include people who recently bought a product from you, you can use this function. The Temporary Exclusion List is only used for the current mailing and you must select a temporary exclusion file before every mailing if you need to use one.


 If the mailing process has stopped at a certain mail address, do I have to resend everything again?
No, by selecting the Cancel wait state - continue with next menu item in the Mailing menu you can break a wait state if the mailing process seems to have halted at a specific e-mail address. When you press this menu item the mailing process will continue with the next e-mail address in the mailing list.
  
 If you have SamLogic MultiMailer 2004 or later this process can be automated by enabling time-out handling in the program. This can be done in the Options dialog box (the Time Settings tab).
  
 
<< Back