How
can I get help within the application?
To open the help
documentation just press the F1 button when your are in a dialog
box or window in the program. The help is local and describes what to do
in the specified dialog box or window.
What is the fastest way to "getting started"
with MultiMailer?
We strongly recommend you to
walk through the introduction guide that is automatically shown
the first time you run the program. The introduction guide can
also be initiated from the Help menu (Help - Introduction).
You can also take a look in the help overview (Help -
Contents)
which describes the functions in the program in an easy way.
Are there any
newsletter examples included?
Yes, we have included many
newsletter examples. They can be opened via the menu item Help - Open Example.
Are there any
video tips available for MultiMailer?
 Yes, you can find many video
tips for MultiMailer on YouTube. For example these:
>
Learn MultiMailer: Send your first e-mail newsletter
>
Learn MultiMailer: How to add an attachment to a newsletter
>
Learn MultiMailer: Newsletter Wizard
>
Learn MultiMailer: How to add a contact to the mailing list
What kind of e-mail messages can I create with MultiMailer?
You can create both HTML
messages and plain text messages with SamLogic MultiMailer. HTML
allows you to create e-mails with different images, fonts, colors,
tables, sound etc.
Can I use MultiMailer together with programs
like Expression Web, FrontPage and Dreamweaver?
Yes, you can make MultiMailer
co-operate with advanced HTML editors such as Microsoft
Expression Web, Microsoft
FrontPage or Macromedia Dreamweaver, if you like to use one of
these to design your HTML messages. MultiMailer can also
cop-operate with Microsoft Word to create newsletters. To create a connection
between MultiMailer and an external HTML editor, go to the
Options menu and select the Options menu item and
open the HTML editor
tab and specify a file path to the HTML editor.
How advanced HTML is MultiMailer able to
handle?
MultiMailer is using the same
component as Internet Explorer as its core component, so the
program itself can handle quite advanced HTML. But we
don't recommend you to use the latest techniques in e-mail messages
because there is a risk that the receiver's e-mail client will
not support it. Especially Microsoft Outlook 2007 and 2010 and
Gmail are not supporting to advanced HTML, including advanced
style sheets. Try to keep the HTML in the e-mail messages as
simple as possible.
How do I create "personal" e-mail letters?
By using data field variables in
MultiMailer you can create personalized e-mail messages.
Every e-mail message that is sent out will be unique and the
receiver will feel that the e-mail is tailored only for him/her.
The receiver will not
regard it as an ordinary junk mail.
What is a "Data Field"?
In MultiMailer a data field,
or a field, is a
variable which changes its value with every unique email sent.
An example of a field variable is [$First Name], and if you add
"Hi [$First Name]!" to your e-mail text, the program
will automatically replace the variable [$First Name] with the name given in your
mailing-list and every receiver will get an e-mail with an
individual greeting, for example "Hi Mary!" or "Hi Charles!".
Can I use several fields at the same time?
Yes, an e-mail can contain
several fields in which the content is picked from the database
(mailing list) within the program. Those fields could contain
information about names, addresses, customer numbers, earlier
orders, individual password and more. This way you let
MultiMailer create and send out unique messages to each person
in the mailing list. You can use fields both in the e-mail
subject and in the body text. There are approximately 40
different data fields in MultiMailer.
Do I have to manually type in every e-mail
address that I want to block/exclude from a mailing?
No. You can block a group of
e-mail addresses in different ways. One method is to select
those e-mail addresses you want to block in the mailing list and
choose the menu item Edit - Add to Exclusion list. You
can also right-click over one selected e-mail address and choose
the menu item Add E-mail Address to Exclusion List
in the local menu.
If you have a list with
e-mail addresses that you want to block, for example in a text
file or in a Microsoft Excel sheet, another method is to copy
and paste them via Windows Clipboard. You can do this by opening
the Permanent Exclusion List dialog box via the File -
Exclusion lists - Permanent Exclusion List menu item, and
press Ctrl - V to paste the e-mail addresses.
If you use the Professional
version of MultiMailer you can let MultiMailer block e-mail
addresses automatically when reader's unsubscribe your e-mails.
You can read more about this feature
on this page.
What is the difference between "permanent"
and "temporary" exclusion lists?
The Permanent Exclusion List
is used to permanently block mail addresses from getting e-mails
from you. For example contacts that have sent an unsubscribe
request, or in another way requested to be excluded from your
mailing lists, can be included in this list. The Permanent
Exclusion List is always used when you do a mailing and can not
be turned off.
The Temporary Exclusion List
is used to temporarily stop recipients from getting e-mails from
you. For example, if you plan to repeat a circular but do not
want to include people who recently bought a product from you,
you can use this function. The Temporary Exclusion List
is used until you close MultiMailer or unloads the list.
If the e-mail delivery stops at a
specific e-mail address, do I have to resend everything again?
No, by selecting the
Cancel wait state - continue with next menu item in the
Mailing
menu you can break a wait state, if the mailing process seems to
have halted at a specific e-mail address. When you press this
menu item the mailing process will continue with the next e-mail
address in the mailing list.
|
FAQ - Usability and Functionality - General
