The "Message"
Tab
Why is there only a "Field" alternative
in the Insert menu?
If your letter is a plain text message, this is the only thing that
you can insert to your e-mail message via the Insert menu. To add
pictures, sound etc you must create a e-mail message based on HTML
instead.
How
do I insert images into my e-mail?
You can insert images in two different ways. One method is to insert
the image directly in the e-mail by using the Insert - Picture
menu option. Another method is to insert a link (URL) to a picture
on the Internet via the Insert - Picture Link menu option.
If you use the second method the image will not be included in the
outgoing e-mail message, instead it will be downloaded the moment
the receiver opens the letter. One big advantage using this method
is that every e-mail will be sent out much faster. Another advantage
is that the receivers can start reading the e-mail before all images
have been downloaded. This is good if he/she has a slow Internet
connection.
How
do I attach a PDF file to my e-mail?
Down and to the right in the "Message" tab there is a field
with the name Attachment. To the right there is a button
with a plus sign (+). If you press this button a dialog box is opened
and from this dialog box you can select a file that you want to
attach to the e-mail message. If you want to remove the attached
file you can press the button with a minus sign (-).
How
do I add sound or music to my e-mail message?
To add sound or music to your e-mail message you can choose the
Insert - Sound menu option. You can add WAVE-, MIDI- and
MP3-files to your messages. We recommend you to insert sound as
the very last action. Include it in the e-mail message when everything
else is done.
I want
the user to be able to click on a word in my newsletter and be
redirected to a page on the Internet. How to do?
Highlight (mark) the word you want to link to the web page and then
choose the Insert - Hyperlink menu item. In the dialog box
that is opened, enter the exact Internet address (URL) to the web
page (including "http://"). Assure that the "http:" type
is chosen. When you close the dialog box, the word will be underlined
and when the receiver of your e-mail clicks on the word, the specified
web page will be opened in a web browser.
I want
to open the users e-mail client with my e-mail address automatically
inserted, when he/she clicks on a link in the letter. How is it
done?
Highlight (mark) the word you want to link to your e-mail address
and then choose the Insert - Hyperlink menu item. Enter the
e-mail address you want to be used as a recipient when the e-mail
client is opened. Choose the "mailto:" alternative. When
you close the dialog box, the word will be underlined and when the
receiver of your e-mail clicks on this word, the receiver's mail
client will be opened with your e-mail address as the recipient.
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The "Mailing
List" Tab and the Import/Export functions
Can I detect doublets in my
mailing list?
Yes it is possible. You can have all identical e-mail addresses
in the mailing list selected by choosing the Edit - Select
Duplicates menu item or by pressing the F8 key.
Is it possible to search for a phone number in
the mailing list?
Yes, you can search in every field in the mailing list. To open
the search dialog box in MultiMailer, choose the Edit - Find
menu item.
Can I categorize e-mail addresses from the mailing
list in different groups?
Yes, you can categorize every individual contact or group of contacts
in your mailing list. Right click on an item or select several items
at the time and then choose Set Category from the Edit
menu.
How do I send messages only to a few recipients
in the list?
Before you start the delivery of your e-mail messages you can choose
if every contact in your mailing list should receive your message
or just some of them. This is handled in the dialog box Mailing
- Start Sending. There you can select one the following three
alternatives:
All recipients in the mailing list: Every contact
in the mailing list will get your e-mail message.
Only selected recipients: Only selected contacts will
get your e-mail message. You can select several items in the list
by using the CTRL key and the left mouse button.
Recipients in the specified category: Only recipients
within a specified category will get your e-mail message.
Can
MultiMailer handle several mailing lists?
Yes, you can create an unlimited number of mailing lists with MultiMailer.
This has advantages if you for example have a large client’s database
with a lot of addresses and want to categorize them in smaller groups
that are easier to handle. You can create a new mailing list by
choosing File - Mailing List - New.
Can MultiMailer import e-mail lists and clients
data from other software?
Yes it can. Instead of entering same data manually you can import
the data from other programs where they are originally stored.
How
do I import mailing lists and data from other programs?
First you have to export your data from the program where you have
your list of contacts to a file with a format that can be imported
by MultiMailer. The import file must be in text format where records
are separated with line feeds and fields are separated with a special
character, for example a tab, comma or semicolon. Then you have
to open the import guide in MultiMailer (this can be done by choosing
File - Mailing List - Import). From this import guide you
can choose proper settings and doing the import. More detailed instructions
can be found in MultiMailers help documentation (see Help - Contents
- Importing Contacts).
I have a contact register in Access (a MDB-file),
how do I transfer these data to MultiMailer?
First you have to make an export of your data in Access to a text
file. As a field separator for the data in the text file you can
use a semicolon. After you have created this export file, you can
import it in MultiMailer by choosing File - Mailing List - Import.
Make sure you have same field separator before you start the import.
How do I transfer an Excel document, with just
e-mail addresses, to MultiMailer?
First you have to export your mail addresses to a text file. In
Excel this is done by choosing File - Save As and then saving
the file using the type "Text (Tab delimited)". Then you
can import this file by choosing File - Mailing List - Import
in MultiMailer. In the import guide, check the "There is only
one field (column) in the file" option. This because your Excel
document only contain e-mail addresses and no other fields.
We
are sending circulars daily and are exporting the clients’ data
from our register to MultiMailer. How do we simplify this procedure?
If you select the "Remember import options to next import"
option in the File - Mailing List - Import dialog box the
guide remembers all the settings to the next time. To make this
work fully, you must use the same filename and have the same field
structure as before.
Is
it possible to import data to MultiMailer from an UNIX environment?
Yes, select first the "At import, automatically convert UNIX
files if detected" option in the Options - Options dialog
box. Then do a import as described above or described in the help
documentation in MultiMailer.
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The "Sent
Messages" and "Statistics" tabs
Can I see which contacts will
not get an e-mail because of errors?
Yes, when the mail delivery is finished you can sort the column
"Status" (click on the header of this column) in the "Sent
Messages" tab and you will get all e-mail addresses that get
an error gathered.
Is it possible to see who have got my earlier
e-mail messages?
Yes, you can see who got your earlier e-mails by opening the
"Status" tab and then right click on the particular circular
and choose "Show Log File" In the log files you will find
detailed information about your earlier mail deliveries, including
the e-mail addresses of the receivers.
Is
information about errors and problematic e-mail addresses saved
when doing a send-out?
Yes, the log file stores information about every e-mail that is
sent and you can also read error codes and error messages here and
se what went wrong.
Is
it possible to export the log file to other databases?
Yes, it's possible. To create a log file that is importable in other
programs you must check the "Create an importable tab delimited
log file" option in the Options - Options dialog box
(the Log tab).
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E-mail
Account Settings
Can I have a different sender
e-mail address than the one I log on to my mail server with?
Yes, it works fine. In Options - Mail account settings you
can enter different addresses in the fields "E-mail address"
and "E-mail address (login)". Only the e-mail address specified
in "E-mail address" will be shown for the receiver of your
e-mails in his mail client program.
Can
I have a different reply address than the ordinary sender mail address?
Yes. In Options - Mail account settings you can enter a different
reply address in the field "Reply Address”.
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FAQ
- Usability and Functionality - Specific Functions
