Why
is the "Start Sending" button not available (Mailing List-Mailing-Start
Sending)?
This button is turned off until
there are some mail account settings assigned to MultiMailer. Before
you start sending e-mails you must create a mail account. Choose
the Option - Mail Account Settings menu item and enter your
mail server, e-mail address, reply address etc in the dialog box
that is opened.
We
have our own e-mail server and we can’t send e-mail outside our
Intranet to external addresses. What do we do?
You must probably change the
name of the mail server you have entered in Options - Mail Account
Settings. It should be the SMTP server given to you by your
ISP (Internet Service Provider).
Sometimes
an e-mail delivery is stopped although there are contacts left in
the mailing list. Why?
It can depend on your ISP (Internet
Service Provider). Some mail servers has a limit of how many e-mail
messages that can be send at one time. Try to increase the time
delay setting between e-mails to 500-800 ms (Options - Options
- Time Settings).
Sometimes there can be problems
sending an e-mail to a contact in the mailing list and the mail
delivery can just stop. The reason to this can be that the receiver's
mail server have technical problems for the moment and can not receive
the mail in a proper way. If you have a newer version of SamLogic MultiMailer you can solve this problem by activating the timeout handling
in the program (can be done via the Options - Options dialog
box).
My
newsletter contains some pictures, but they are not shown in the
receivers e-mail client. What is wrong?
This can depend on the receivers
e-mail client settings. The setting can be that no pictures should
be shown. For newer releases of Microsoft Outlook this is the default
behaviour. Also some Internet Security programs (for example Norton
Internet Security) can prevent pictures from be shown.
When I try
to start sending e-mails, an error box with a message that starts
with the text "Error #10053 occurred..." is shown. What’s wrong?
Error 10053 means that an application
in the system interrupts the communication suddenly and in an unusual
way. That could be an anti-virus program or a firewall not allowing
MultiMailer to communicate through the standard mail port (25).
If that’s the case you have to inform your security program that
you authorize MultiMailer to use that port to communicate. That
is explained further in your current programs help files.
|
FAQ
- Questions About Common Errors
