Why is the "Start Sending" button not available (Mailing List-Mailing-Start Sending)?
This button is not turned on until there are some mail account
settings assigned to MultiMailer. Before you start sending mail
you must create a mail account. Choose the
Option - Mail Account Settings menu item and enter your mail server, e-mail address,
reply address etc in the dialog box that is opened.
We have our own mail server and somehow
we can’t send mail outside our Intranet to external addresses.
What do we do?
You must probably change the name of the mail server you have entered in
Options - Mail Account Settings.
It should be the SMTP server given to you by your ISP (Internet Service Provider).
Sometimes a mail delivery is stopped although
there are contacts left in the mailing list, why is that?
It can depend on your ISP (Internet Service Provider). Some mail servers has a
limit of how many e-mail messages that can be send at one time. Try to increase the time
delay setting between e-mails to 500-700 ms (Options - Options - Time Settings).
If you have SamLogic MultiMailer 2004 or later there are more methods handling pauses
during a mail delivery, click here for more
information.
Sometimes there can be problems sending an
e-mail to a contact in the mailing list and the mail delivery can just stop. The
reason to this can be that the receiver's mail server have technical problems for
the moment and can not receive the mail in a proper way. If you have SamLogic
MultiMailer 2004 or later you can solve this problem by activating the timeout handling
in the program (can be done via the Options - Options dialog box).
My mail contains some pictures,
but they are not shown in the receivers mail client. What is wrong?
This can depend on the receivers mail client settings. The setting can be
that no pictures should be shown. Also some Internet Security programs (for
example Norton Internet Security) can prevent pictures from be shown.
Error 10053 means that an application in the system interrupts the communication suddenly and in an unusual way. That could be an anti-virus program or a firewall not allowing MultiMailer to communicate through the standard mail port (25). If that’s the case you have to inform your security program that you authorize MultiMailer to use that port to communicate. That is explained further in your current programs help files.
