SamLogic Refund Policy

We have 30 days trial versions for all of our software, and before you buy we recommend you to download a trial and evaluate the product so you are sure that the product meets your needs. When downloading and installing the trial you can also make sure that the software is fully compatible with your computer.

Generally we do not accept refunds for a bought and delivered software because once delivered, there is no way to disable the software and prevent it from being used. If you don't know if the software is what you are looking for, you should download a trial and evaluate the software before you make your decision. If you find out after you have bought the software that it was not what you were looking for, a refund is not possible.

You should also check the system requirements for the software before you buy it. At every software product page there is a link to a page with detailed system requirements for the software. As an example, here is the system requirements page for our product SamLogic CD-Menu Creator. A refund is not possible if you missed to check the system requirements, and the software can not be run in your current system because it is not compatible. However, our software will generally work well in all modern Windows operating systems, in both 32 bit and 64 bit systems, so this is seldom a problem.

When is a refund possible?
A refund may be possible if you encounter an error which is preventing you from using our software properly, and we are not able to correct the error within an acceptable period of time. An error itself does not allow a refund, but if we can not fix the error within a reasonable period of time (1-2 weeks) and the error prevents you from using the software, we may accept a refund.

If you encounter an error, you must provide us with detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc. If you are not able to provide us with details about the error, we may disapprove a refund. And if the reason for the error is that you use out-dated software (from other software companies) and you don't want to update the software if we suggest, we may also disapprove a refund.
A refund by the reasons above is only possible within 30 days from the purchase date. If more than 30 days have passed from the purchase date, a refund is not possible anymore.
Acceptance of this Refund Policy
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
< Go back