Why
is the "Start Sending" button not available?
 The
Start Sending button in the toolbar is turned off
until e-mail account settings have been specified in MultiMailer. Before you
can start sending e-mail messages you must
specify an e-mail account. Choose the Option - E-Mail Account Settings
menu item and enter account settings (for example server name
and login details) in the
dialog box that is opened.
If you don't have an e-mail server, you can read
this article about how to get one.
We
have our own e-mail server and we can’t send e-mail outside our
Intranet to external addresses. What do we do?
Check the settings for your
e-mail server. This is often a configuration error that can be
solved by changing some settings. Another option, if the problem
can not be solved, is to use an
external e-mail service or use an e-mail server that your
ISP (Internet Service Provider) provides.
Sometimes an e-mail delivery is stopped although there are
contacts left in the mailing list. Why?
It can depend on your e-mail
server. Some e-mail servers has a limit of
how many e-mail messages that can be send per hour or per minute.
You can try to increase the pause between two e-mails in the
Options dialog box (Time Settings tab).
Sometimes there can also be a
temporary technical problem with your e-mail server, or with the
receiver's e-mail server. If you have the timeout handling
activated in MultiMailer, the program should normally break a
wait state within one minute. But if the wait state continues
for many minutes you can break the wait state manually by
choosing the
Cancel wait state - continue with next menu item in the
Mailing
menu.
My
newsletter contains some pictures, but they are not shown in the
receivers e-mail client. Why not?
The reason can be that the
receiver has turned off displaying of images in his/her e-mail
client. In many e-mail clients, like Microsoft Outlook, this is
the default setting. Also some Internet
security programs (for example Norton Internet Security) can
prevent pictures from being shown.
When I try
to start sending e-mails, an error box with a message that
starts with the text "Error #10053 occurred..." is shown. What’s
wrong?
Error 10053 means that a
program in the system interrupts the communication suddenly
and in an unusual way. The reason could be that a firewall or
anti-virus program does not allow MultiMailer to communicate through the
standard e-mail port (25). You can check in your security
program if it can allow MultiMailer to use port 25 for
communication.
When I try
to start sending e-mails, nothing happens. What can be wrong?
If nothing happens when you
start an e-mail delivery, the program seems to wait and wait
forever, the reason can be that a firewall blocks the
communication. Mostly there will be an error message if a
firewall blocks the communication, but sometimes there is no
error message; the communcation is just blocked and the program
seems to freeze. If this happen you need to open your security
program and allow MultiMailer to communicate with e-mail servers
etc.
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FAQ - Questions About Common Errors
