• Is there a way to prevent that people who don't want e-mails get it by mistake?

• What happens if you send a mail to an incorrect or non-existing e-mail address?

• We have a lot of international clients in other countries. Is there a way to assure that they get their mail within their office-time?

• Do you need to know the basics in HTML to be able to use MultiMailer?

• In ordinary e-mail clients you can use CC and BCC to send copies of mails to other receivers, why is that not recommended?

• What defines a "personal" written e-mail?

• What is the most important advantage with using personal e-mail letters?

• Is SamLogic MultiMailer a spam program?

• Can you get information about earlier circulars in MultiMailer?

 
Is there a way to prevent that people who don´t want e-mails get it by mistake?

Yes, there is a built-in function that allows you to permanent or temporary prevent contacts from receiving e-mails from you. Via the File - Exclusion List menu item you can add those e-mail addresses that you want to exclude from further mailings. E-mail addresses that are in an exclusion list will not receive e-mails during a mail delivery.


What happens if you send a mail to an incorrect or non-existing e-mail address?

MultiMailer never interrupts a mail delivery process if an illegal or non-existing e-mail address is found in the mailing list during the send-out. The program automatically skips the incorrect address and goes directly to the next in list, throughout the whole mailing list.


We have a lot of customers in other countries. Is there a way to assure that they get their mail within their office-time?

With MultiMailer you can control the date and time when a mailing delivery should begin (this is activated via Options - Schedule Send). Set date and time and the mailing will start at the specified point of time.


Do you need to know the basics in HTML to be able to use MultiMailer?

No, you use a wordprocesssor-like editor when you create your message so no knowledge in HTML is necessary. However, if you want to use your favorite HTML editor SamLogic MultiMailer can co-operate with it in an easy way. SamLogic MultiMailer is compatible with the most common HTML editors on the market, including Microsoft FrontPage and Macromedia Dreamweaver.


In ordinary e-mail clients you can use CC and BCC to send copies of mails to other receivers, why is that not recommended?

If you use the CC (Carbon Copy) function in a circular, all recipients can see who else that got your e-mail and also use the mail addresses for own purposes if they want. If you use MultiMailer, only the receiver's e-mail address will be stored in the e-mail message. Another contacts e-mail addresses are never included in the message.
 
If you use the BCC (Blind Carbon Copy) function, the recipients e-mail address will not be shown in the "TO" field for the message. Instead the "TO" field will contain another unfamiliar e-mail address and this look quit bad. If you are using BCC your mail also looses its personality and as a result of that it may not be read or regarded as a spam mail, either by the recipient or by an anti-spam software.


What defines a "personal" written e-mail?

With the expression "personal" we mean that the content in every e-mail message is adapted for the specified receiver. Every letter has something that is unique just for this person in the mailing list. A simple example is to use a personal greeting in each mail like "Hi Greg!" or "To Lisa Smith". But also more advanced sentences can be included, you can for example have a personal first sentence in every e-mail message or include individual prices in every message sent out.


What is the most important advantage with creating personal e-mail letters?
 
The biggest advantage is that more e-mail letters will be read. Because it is addressed directly to the receiver and has a personal touch, the receiver takes time to actually read it.


Is SamLogic MultiMailer a spam program?

Sometimes this question is asked and our answer is: no, it is not. This program is meant to be a tool used to sending informative or commercial messages to people who wish to have it. This program is developed only for that purpose. Our experience shows us that junk mail or unwanted commercial doesn’t have any effect because people normally delete them. The key to succeed with commercial through Internet is to create information that is in interest of the reader. It needs to be interesting, personal, and the reader needs to actually have asked for it.


Can you get information about earlier circulars in MultiMailer?

Sure. In the Statistics tab in MultiMailer all statistics is saved about earlier mailings. From this tab you can open old e-mails, open mailing lists and examine log files easily.