What is included in the 12 months maintenance plan?

When you buy a software from us you have the option to choose whether you want to include an 1 month maintenance plan or a 12 months maintenance plan, for the software. An 1 month maintenance plan is always included in the product price, but for an additional fee you can have a 12 months maintenance plan instead. Below we will explain what the differences are between these two maintenance plans:

The 1 month maintenance plan includes:
– 1 month technical support for the product(s) that you bought
– Temporary download link(s) for the software that you have bought (expires after 2 weeks)

The 12 months maintenance plan includes:
– 12 months technical support for the product(s) that you bought
– Permanent download link(s) to all software that you have licenses for (for 12 months)
– Always access to the latest version of software that you have licenses for (for 12 months)
– We can resend license keys for software that you have bought, at request

One big benefit when choosing the 12 months maintenance plan is that you can download your software whenever you want, for example if you change computer. You will also have access to the latest product version (with the latest updates), and if you for some reason lose your license key, we will send it to you again without any extra cost.

What does the 12 months maintenance plan cost?
You only need to pay additional $20$40 to obtain a 12 months maintenance plan instead of an 1 month maintenance plan. The exact price depends of the product and its price. For CD-Menu Creator the additional cost is $20 and for Visual Installer the additional cost is $40, for example. So the additional cost is very small, so we recommend you to choose a 12 months maintenance plan instead of a 1 month maintenance plan.

Is it possible to buy a 12 months maintenance plan afterwards?
Yes, you can buy a 12 months maintenance plan afterwards for a product, if you don’t bought it when you bought the software. The price when you buy the 12 months maintenance plan afterwards is $39. You can read more on this page.

Some products have always a 12 months maintenance plan included
Some of our products have always a 12 months maintenance plan included. That is the case for the following products from us: SamLogic Media Tools, SamLogic USB Menu Creator and our component libraries. But for CD-Menu Creator, USB AutoRun Creator, Visual Installer and MultiMailer you can choose whether you want to have an 1 month maintenance plan or a 12 months maintenance plan with the software.

See also
> How to download the latest version of a program
> How to download an old version of a program

Leave a Reply