We have now got an Instagram account. If you want to visit SamLogic Software’s Instagram account, click on the link below:
You can now order our products with a 24 months download protection. When you include a 24 months download protection with your order, you can download the software whenever you want in a period of 24 months after purchase date.
To add 24 months download protection to your order, just click on the Add to cart button to the right of the text “Download Protection” (see the picture below):
The 24 months download protection extra option is available for all of our products, except Media Tools and USB Menu Creator, where it is included in the price.
ComponentSource, the world’s largest reseller of software components and development tools, is an official reseller for SamLogic Software’s products, and sells our tools for developers and designers. From ComponentSource you can buy the following three products from SamLogic:
ComponentSource Customer Services representatives speak many languages, including English, French, German, Italian, Spanish, Japanese, Korean, Cantonese, and Mandarin, and are available to assist you with all of your sales and technical queries about the three products listed above. If you have questions about our products and prefer to talk or write in other language than English (for example in Spanish or German) it can be a good idea to contact ComponentSource and ask your questions.
If you have bought a Standard version of SamLogic Visual Installer, SamLogic MultiMailer or SamLogic Media Tools, but want to upgrade to the Professional version of these products and get access to more functions, this is possible. You only need to pay for the price difference, which is $50 (€40).
How to upgrade
If you want to make an upgrade from Standard to Professional you can click on one of the links below:
> SamLogic Visual Installer – Upgrade – From Standard to Professional
> SamLogic MultiMailer – Upgrade – From Standard to Professional
> SamLogic Media Tools – Upgrade – From Standard to Professional
If you want to read abot the differences between the Standard and Professional versions of SamLogic Visual Installer, SamLogic MultiMailer and SamLogic Media Tools you can click on the links below:
> What is the difference between Visual Installer Standard and Professional?
> What is the difference between MultiMailer Standard and Professional?
> What is the difference between Media Tools Standard and Professional?
When you buy a software from us you have the option to choose whether you want to include an 1 month maintenance plan or a 12 months maintenance plan, for the software. An 1 month maintenance plan is always included in the product price, but for an additional fee you can have a 12 months maintenance plan instead. Below we will explain what the differences are between these two maintenance plans:
The 1 month maintenance plan includes:
– 1 month technical support for the product(s) that you bought
– Temporary download link(s) for the software that you have bought (expires after 2 weeks)
The 12 months maintenance plan includes:
– 12 months technical support for the product(s) that you bought
– Permanent download link(s) to all software that you have licenses for (for 12 months)
– Always access to the latest version of software that you have licenses for (for 12 months)
– We can resend license keys for software that you have bought, at request
One big benefit when choosing the 12 months maintenance plan is that you can download your software whenever you want, for example if you change computer. You will also have access to the latest product version (with the latest updates), and if you for some reason lose your license key, we will send it to you again without any extra cost.
What does the 12 months maintenance plan cost?
You only need to pay additional $20–$40 to obtain a 12 months maintenance plan instead of an 1 month maintenance plan. The exact price depends of the product and its price. For CD-Menu Creator the additional cost is $20 and for Visual Installer the additional cost is $40, for example. So the additional cost is very small, so we recommend you to choose a 12 months maintenance plan instead of a 1 month maintenance plan.
Is it possible to buy a 12 months maintenance plan afterwards?
Yes, you can buy a 12 months maintenance plan afterwards for a product, if you don’t bought it when you bought the software. The price when you buy the 12 months maintenance plan afterwards is $39. You can read more on this page.
Some products have always a 12 months maintenance plan included
Some of our products have always a 12 months maintenance plan included. That is the case for the following products from us: SamLogic Media Tools, SamLogic USB Menu Creator and our component libraries. But for CD-Menu Creator, USB AutoRun Creator, Visual Installer and MultiMailer you can choose whether you want to have an 1 month maintenance plan or a 12 months maintenance plan with the software.
If you also ordered a 12 months maintenance plan when you ordered a software from us, you will have access to a download page on our website from where you can download the latest version of the software, whenever you want. You will have access to the download page for 12 months.
The download page is password protected, but if you bought a 12 months maintenance plan we have sent to you a username and a password that you can use to login to the download page.
If you don’t have a 12 months maintenance plan and don’t have a username and password, but want to have access to the latest product versions, you can read this page to get more information about how to get access to the download page:
> How to download an old version of a program
We recommend you to always use the latest version of a product from us, to make sure it works as smoothly as possible in new operating systems. Microsoft updates Windows constantly and release new versions of Windows more frequently than before, and we update our software often to make sure it works as expected also in new Windows versions.
However, it is possible to get a download link to an older version of a software if you need that for some reason. We have a download page on our website that contains all product versions that we have released the last years. If you have bought earlier a license for a specific product version, that now is outdated, you can still download it from the download page. You can click on the link below to read more:
We have an international newsletter that is targeted for our international customers and where we publish information and news related to our products and our company. We send the newsletter about 1-2 times / month. In the newsletter we publish for example:
– Information about our software and our company
– Tips and tricks for our programs
– Technical and non-technical articles
– Videos (tip videos and information videos etc.)
– Special offers
If you want to take a closer look on our newsletter, you find a list with the 5 last issues below:
> 06/2014 – How to use the setup dialog boxes in Visual Installer
> 05/2014 – How to create an AutoRun menu for a USB stick
> 04/2014 – SamLogic now has a new Facebook page for international customers
> 03/2014 – ComponentSource is a new reseller for SamLogic’s products
> 02/2014 – How to use the Picture Gallery in CD-Menu Creator 2014 to show videos
Subscribe to our newsletter
If you want to subscribe to our newsletter you can visit the web page below. On that web page you will also find more issues of our newsletter to preview:
> Subscribe to SamLogic Software’s newsletter
We have a new international Facebook page that is targeted for our international customers and where we will publish information and news related to our products and our company. For example, information about new program versions, tips, articles, white papers. In our Facebook page you can also ask us questions or just post comments. Some topics that we cover right now (in the Facebook page) are:
– How to use SamLogic’s Windows applications on a Mac
– Do you want information about our products in other languages?
– How to use the Picture Gallery in CD-Menu Creator to show videos
– How to create an AutoRun USB flash drive
– Is it possible to create an online installer with Visual Installer?
– Updated Visual Installer handles multiple MSI installations easily
– How to create newsletters for mobile devices
All texts that we publish on Facebook page are in English. If you want to visit our Facebook page, click on the link below:
> SamLogic Software’s international Facebook page